Presentations and Speaking

You can invite David Wales and Gerry Brown to speak at your events and to share their ideas with you. The goal with each presentation is to inform, inspire and entertain in equal measure and to leave your audiences re-energized and rededicated to the tasks at hand.

Here’s what some previous event attendees have said:

I asked Gerry to speak at a Chartered Institute of Marketing Surrey branch event as I wanted to bring in an expert in customer service who could deliver a strategic view in aligning the customer experience to marketing. He shared stories, insight and gave strategic marketers ‘inspiration’ (fed back by a number of delegates). Gerry was an excellent choice.

Leigh Hopwood

Chartered Institute of Marketing

Gerry’s energy was electric at the Customer Experience Exchange for Telecoms. All attendees, and myself included, were moved by his thought-provoking insights and experiences based on his impressive career in customer experience and service. He was calm, concise and always had a value-add comment as chairman of the Exchange – this is a difficult package to find in a speaker. In addition to his existing responsibilities as chairman, Gerry very collaborative and helpful as he is, stepped in at short notice with expert insights when needed and was able to steer smaller discussion groups just as well as he was able to speak in front of a full room of experts. I felt my event was in safe hands with Gerry at the steering wheel!

Kimia Allahverdi

Event Director IQPC CX Telecoms Exchange

Providing Customers with a positive experience, even, perhaps, especially when things go wrong, as inevitably they will and do, requires a certain mindset and suite of both corporate and personal capabilities. Having attended one of Gerry’s workshops, I recommend anyone who wants to know how to formulate and then implement an effective Customer Experience Strategy to sign up today.

John Busby

Managing Director, Busby Knowledge Consultants Ltd

Gerry presented to over 250 contact centre professionals at our Annual Conference last year and the feedback was great, with delegates rating Gerry ‘above standard’ on content and ‘excellent’ on delivery. If you’re looking for an engaging, confident speaker who can apply real life case studies and anecdotal notes backed by industry research and rich content then I highly recommend Gerry.

Tracy McAvoy

Business Systems

Gerry has both presented, and been a co-chair, at a number of our Engage Customer conferences. He brings infectious energy and professional and personal experiences that makes customer experience come alive. Delegates have praised his enthusiasm, passion, subject knowledge and entertaining style. If you are seeking an engaging, eloquent and inspirational speaker on all things customer related, then Gerry should be your first call.

Steve Hurst

Editorial Director , Engage Business Media

Gerry spoke at one of our events on Engagement Strategies. Both the delegates and us were impressed by his level of preparation and professionalism, which translated into his outstanding presentation. Was a pleasure to do business with and would definitely consider having Gerry speak at one of our events in the near future. Highly recommended!

Malik Fahad

Program Manager, Government Knowledge

Gerry is a great Customer Strategist. I have seen him speak on a couple of occasions and he recently spoke on one of our webinars. He illustrates his delivery with personal examples. I loved his suggestion of moving from an environment where people “put emotions into a drawer marked ‘Not to be opened while at work'” to an environment which “allows human creativity to blossom in all parts of the Customer Journey”. The audience clearly agreed. Here is some of the feedback – “Great quality content”, “Got the cogs turning!”, “Great Tips that gave me a new view on processes” and “Great reassurance – we’re not alone!

Jonty Pearce

Editor, Call Centre Helper

Gerry presented at our Customer Contact Executive MindXchange 2014 in Lisbon as our Keynote. His in-depth knowledge of the subject matter and smooth presentation skills made him an instant hit. He proved to be an outstanding speaker, very well rehearsed and got the point across successfully.

Caryn Brown

Senior Director of Production, Frost & Sullivan