Consulting

We work with a wide range of clients and recognize that all clients are unique and have continually changing and challenging issues within their organisation. Consequently we adapt our approach to best meet their specific needs and do not try to “shoe horn” packaged programs where they obviously won’t fit.

Each engagement will often evolve out of a workshop or speaking session, where we get to learn about key elements of your organisation and can deploy a consulting approach that is ideally suited to the issues at hand. These can either be on a fixed price basis, or based on a daily rate.

Here are some examples of the types of projects that we have recently been involved with.

Development of business strategies & technology deployment specializing in:

  • Customer interactions review and enhancement, including contact centre, digital marketing and social media monitoring
  • Customer experience strategy design and delivery, aligned with the appropriate technology
  • Omni-channel customer service assessment and system design
  • CRM strategies with leading CRM solutions such as Saleforce.com to align sales processes & methods
  • Selection & Deployment of Enterprise Feedback Monitoring (EFM) solutions to Listen, Act & Engage