The Citizen Connection
Enabling authentic and meaningful communications between citizens and the public sector
The Need for Change
Delivering excellent Customer Experience is recognised as essential for companies competing in the commercial sector. Increasingly, and with good reason, citizens now expect similar standards and service to be found in the public sector.
And yet, both for the service provider and user, there are important differences that influence how this is achieved. This is where The Citizen Connection can really help.
We are a specialist consultancy but with broad experience in a range of market segments and work with:
- Public sector service providers
- Public sector suppliers
- Citizens or community groups
- Housing Associations
We understand that it’s not only necessary to focus on people or technology – both are required. But having a great digital and workforce strategy is of no benefit if they are not properly aligned and suffer from departmental silos and disconnected strategies. In a busy world, tick box exercises in change management are tempting, but rarely have much impact and often result in failure or greater cost in the long term.
Improving the citizen experience can also bring demonstrable results to employee engagement. Retaining talent is one of the many challenges facing the public sector and creating authentic purpose and value offers a way to create a desirable place to work.
Giving citizens a meaningful voice in their services reduces effort and complaints whilst increasing satisfaction. So, everyone wins.
To find out more about how we can help you, whether it is time for a major rethink or to address a specific issue, please contact us to arrange a free no obligation consultation.